Sierra Glow doesn’t like complicated. We don’t have a lot of fine print. In a one minute video, we can explain all the details of our car coating warranty. We can summarize it easily: No happy, bring you car back. We will fix it, FOC. Simple enough. We have no maintenance fees. We don’t demand coming back every 6 months. We don’t need you to use a special wash that we charge you for. We don’t ask questions about why you have a watermark…if you get one, bring it back and we will fix it for you.
Your shine is a little dull…bring it back. Had an accident and your bumper had to be resprayed. Bring it back and we will car coat it again, FOC.
Lots of people, especially our competition wonder how do we do this. Surely we will go broke, constantly repairing and touch up cars. Nope, we have very few return customers or problems. We have only a few a year that get a watermark. The most common return has nothing to do with us…our customer has an accident. But, we want to help, so we re-coat for free.
Sierra Glow is all about having a great product that lasts and doesn’t degrade. If a problem arises, we want to help. This is what we call customer service. If you apply SG6 and have a 5 year warranty, we stand behind the warranty. Full Stop. If you have Blue Flame with Luminosity (SG 7), you have a 10 year warranty. Wow!